The data we collect and how we use it
During your interaction with us whether via this website or via our social media you will come across certain activities for which we request certain personal information. These activities are outlined below. We will not use your information for any purpose other than as stated.
When you purchase books or other items from our website the personal information you give us such as your name, delivery address, billing address, email address, telephone number, credit or debit card number and authorization number are collected in order to process and fulfill your order and, if necessary, to process a return. By providing such personal information, you are giving consent to RPS & CICO Books and its fulfilment partners to use it for this purpose. Please see the section below on Shopify and Macmillan for further information on this.
When you browse our on-line store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We may use your name and email address to tell you about our books and products, any special offers, discounts, author signings, and other events or features of our website that we think may be of interest to you if you opt-in to this service.
If you subscribe to any of our newsletters we will ask you for your name and email address in order to provide you with the service you are requesting. You will be able to opt out of any subscription at any time. Please see Opting out / Unsubscribing below.
We also collect personal information about you (normally this is just a name, address and email address) if you enter any competitions run by or in association with us although these will be subject to additional terms and conditions, stated at the time of entry.
Opting out / Unsubscribing
If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of the email newsletters we send you and following the instructions provided.
Once you opt out we will delete all personal information we hold on you, but this will not impact your ability to place orders.
Shopify & Mailchimp
Our store is built on Shopify (online e-commerce platform).
Your data is stored through Shopify’s data storage, databases and the general Shopify application. Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Mailchimp is the marketing automation platform that we use to send out our newsletters and other communication.
Orders through this website are fulfilled by Macmillan Distribution.
We do not sell personal information about our customers to any third parties or disclose it to any third party other than Shopify and Macmillan Distribution, but we reserve the right to release personal information if we are required by law to do so or to protect our rights, property or safety or that of our customers, our fulfilment partners or other third parties.
Your Rights and Responsibilities
You have the right to access the personal information we hold about you and to have any errors corrected. It is your responsibility to ensure that we have correct contact information. This will enable us to provide you with the best service and experience possible.
Website Terms & Condition
These terms & conditions set out the basis upon which Ryland Peters & Small and CICO Books make the website (www.rylandpeters.com) available to you.Please read these terms carefully.
By using the website you will be deemed to have agreed to these terms and when you agree to buy books and other products on the website you will be doing so in accordance with these terms. If you do not agree to these terms please do not use the website.
We may change these terms from time to time by posting changes on the website. This version of these terms is dated 25th June 2018. If anything is not clear or you require further information please email us at firstname.lastname@example.org or call us on 020 7025 2201.
Use of the Website
Costs and payment: You must pay for all telecoms services, computer equipment and software necessary to connect to and use the website which you must obtain from other suppliers. We do not have control over, or responsibility for, such suppliers.
We provide most of the website on an open access basis but you may need to register and/or pay to use some areas. You promise that all registration and payment information you provide shall be accurate. It is important that we keep our records accurate and up-to-date so do please inform us as soon as you can if any information you have provided to us needs updating. It may be necessary for us to refuse some applications e.g. to prevent fraud.
Any username, password and/or other access control for the website or certain parts of it which we issue, or you generate, (passwords) are for your personal use only. You must not tell your passwords to anyone else or allow anyone else to use them. You must not use anyone else’s passwords. You must tell us if you think your passwords are no longer confidential. If you do, or if we believe it to be necessary, we may issue you with replacement passwords. Maintaining the security and integrity of the website is necessary to enable all our users to use it safely and effectively. You agree not to abuse the access/registration process. You may be held responsible for any misuse including if you do not take reasonable care in protecting your passwords.
Purchasing from www.rylandpeters.com
These terms govern all website transactions for the sale of goods by us to you. By placing an order with us through the website you are agreeing to be bound by these terms. Please read them carefully.
When you place an order to purchase goods from the website, and our third party payment processor has approved your payment details, we will confirm that your order has been received by sending an acknowledgement e-mail to you at the e-mail address you provided in your order.
When we dispatch your goods, we will send you a confirmation email to you at the e-mail address you provided in your order and this will be our acceptance of your order which brings into existence a legally binding contract between us subject to and in accordance with these terms.
Prices and availability
The price payable for and availability of goods will be as stipulated on the website at the time you place your order. The price is inclusive of VAT in the United Kingdom and European Union where applicable. Our delivery charges are extra as also shown at the time you place your order. If your order is to be delivered to an address outside the United Kingdom and European Union you may have to pay additional import duties, taxes and charges.
We always try to ensure that the prices, charges and availability published on the website are accurate, but we will need to check the prices, charges and availability of your order. We will inform you by email if our actual prices and charges are different from those stated in your order and if the availability of the items you have ordered has changed. If our actual prices or charges are higher than those in your order, you can cancel your contract if you wish and if our actual prices and charges are lower, we will charge you the lower amount. We will inform you by email if any item you have ordered is unavailable or we cannot process some or all of your order for any other reason, for example if there was a problem with your payment method, and we will cancel your contract unless you and we agree otherwise.
If you or we cancel some or all of your order we will refund to you the relevant amount of any payment received within 14 days using the same means of payment.
You promise that all details you provide to us when you place your order will be genuine, that any credit or debit card or other payment facilities you use belong to you, and that there are sufficient funds or credit facilities to cover the price of the items you order. We and our third-party payment processor reserve the right to carry out reasonable checks and obtain appropriate validation of your order details.
You must be over eighteen years of age to make a purchase from the website.
Sales from the website are for consumer use only and not for commercial resale or other business purposes and we may limit volumes of products sold to each buyer accordingly. Information for trade and commercial purchases and enquiries can be found here.
Your right to cancel
If you are a resident of the the United Kingdom or the European Union/EFTA you have the right to cancel you contract (order) within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire (or a third party other than the carrier and indicated by you acquires) physical possession of the goods OR if you have ordered multiple goods and we have delivered them separately, the last good.
To exercise the right to cancel, you must inform us at email@example.com of your decision to cancel this agreement by a clear statement (e.g. by a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send the communication concerning your right to cancel before the cancellation period has expired. The right of cancellation does not apply to certain products which include: the delivery of sealed audio recordings if unsealed by you after delivery and the supply of personalised products.
If you cancel your contract (order) as set out above we will reimburse to you all payment received from you, including the cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than 14 days after the day we receive back from you any goods supplied; or (if earlier) 14 days after the day you provide evidence that you have returned the goods; or if there were no goods supplied 14 days after the day on which we are informed about your decision to cancel your contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back the goods or hand them over to us at Ryland Peters & Small and CICO Books without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Please note that you will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (e.g. by examining them only as you would in a bookshop).
In addition to any right to cancel you may have above, you may return any item to us within a reasonable period after it was delivered to you because it is defective or because we sent it to you in error and we will refund the price of that item, any delivery charges for that item, and the reasonable costs of returning it to us. We are under a legal duty to supply to you goods that are in conformity with our contract with you. Whenever you return an item to us we may examine it to check whether it is actually defective or was sent in error.
Without limitation of your above cancellation rights, it will help us process your returns more quickly if you include the packing slip and a brief written explanation of the reason for the return with each returned item. We also recommend that returns should be sent by recorded delivery post. All returns should be sent to Ryland Peters & Small and CICO Books, 20-21 Jockey’s Fields, London WC1R 4BW.
If you have any questions about delivery, cancellation rights or refunds please contact firstname.lastname@example.org . If you are a UK consumer you could contact your local citizen’s advice bureau for more information about the law.
Delivery of goods to you
We will deliver the goods ordered by you to the address you gave us for delivery at the time you make your order. We will always try to deliver your goods within 28 days but delivery times are sometimes outside of our control. So any dates we give you for delivery are approximate only. Please treat them as such. We cannot be responsible for any loss or disappointment caused by delays.
Please refer to our estimated delivery times. If we fail to deliver within 28 days or (if you have agreed to a pre-order) a later publication date, whichever is the latest, and you and we do not agree an extension, you may cancel your order by contacting us.
We normally deliver all items in a multiple product order together but we may split your order into separate deliveries if that allows us to deal with your order more efficiently and effectively. You will become the owner of the goods you have ordered once they have been delivered to your specified delivery address provided that your payment has been authorized and cleared. In any event, once the goods have been delivered to you they will become your responsibility and we no longer have any responsibility for taking care of the goods from that point.
The forms of payment we accept through our third-party payment processor are set out on the website and, unless otherwise agreed with us, you must pay at the time you send us your order. All payments on the website are taken and processed directly by our third-party payment processor and we do not process or store your credit or debit card or other payment details.
For more information please review our third-party payment processor’s terms.
Accuracy of Information and Liability
We try to ensure that any information and material on the website is accurate, but we cannot promise that any information or material is always accurate, up to date or complete – especially where it is provided to us by third parties. All drawings, images, descriptive material, specifications and advertising on our web site are for the sole purpose of giving an approximate description of the goods in order to assist your purchasing decision. All goods advertised are subject to availability.
If you find any inaccurate, out of date or incomplete information or material on the website, or if you suspect that something is an infringement of intellectual property rights or otherwise unlawful or inappropriate, please let us know immediately by contacting email@example.com .
We will shall not be responsible for any loss or damage you may suffer if this was: (a) not caused by any breach or failure by us; (b) not reasonably foreseeable to both you and us at the date we entered into an agreement with; or (c) caused by events which neither we nor our suppliers could have foreseen or forestalled even if we or they had taken reasonable care.
As the Website is for consumer use only we shall not be liable for any loss of revenue, profits, sales, commercial opportunity, anticipated savings, wasted expenditure, data or goodwill or any business-related damages, costs or losses.
We do not limit or exclude any liability we may have to you for death or personal injury caused by our negligence or for fraud or any liability which cannot be limited or excluded.
If you breach any of these terms and we do not take any action against you, we may still take action against you later or if you breach the same term on another occasion or if you breach a different term.
If any provision of these terms (for any reason) is held to be unenforceable, illegal or invalid in some way, the unenforceable, illegal or invalid provision will not affect the remainder of these terms and they will continue in full force and effect.
We intend to rely upon the written terms set out in these terms (as may be amended in accordance with the opening paragraph above and subject to any additional terms you and we agree to on the website) as the entire understanding between us relating to the website and any contract. If you and we agree any other changes, please make sure that you request that these are confirmed in writing. That way we can avoid any problems surrounding what we or you are expected to do in relation to your order. Only you or us have the right to enforce any provision under these terms.
We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under this Agreement. We will wherever possible provide you with prior notice of this.
Governing law and disputes
These terms are governed by English and Welsh law and you and we agree to submit to the non-exclusive jurisdiction of the English and Welsh courts. This means that if you or we are able to bring a legal action relating to these terms an acceptable court to do this would be a court located in England and Wales, but you or we may also elect to bring an action in another country if this is accepted by its courts. If you are a consumer in the European Union such a court is likely to be your country of residence. In the latter case English law will still apply subject to any mandatory local law applicable in your country.
If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to mediation but you and we are not restricted from bringing court proceedings. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/.